Refund policy

Every DuskSet piece is made to order specifically for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. We strongly recommend reviewing the size guide on each product page before ordering.

 

Damaged, defective, or misprinted items: If your order arrives damaged, defective, or with a printing error, we'll make it right. Contact us within 30 days of delivery via our Contact page, including your order number and clear photos of the issue. Once approved, we'll arrange a free replacement or a full refund.

 

Wrong or incomplete orders: If you receive the wrong item, or your order is missing something, contact us within 30 days and we'll resolve it.

 

Refunds: Approved refunds are issued to your original payment method. Please allow a few business days for the funds to appear, depending on your bank or card provider.

 

Order changes and cancellations: As items go into production quickly, we can only modify or cancel an order before production begins. Contact us as soon as possible if you need to make a change, and we'll do our best to help.

 

Nothing in this policy limits your rights under the Australian Consumer Law.

 

Questions? Reach us through our Contact page and the DuskSet team will respond within 1-2 business days.